Grand Hotel Cocumella

Don't be fooled by the beautiful flowers and luscious landscape. it is a waste of money. Over priced and the service does not align with the price tag. The rooms are small. The people who work there are unprofessional and need to be unskilled in etiquette and service. The pool was so dirty that guests were cleaning it. There are other hotels in Sorrento... The Spa was a waste of money. The lady started to massage my young daughter who was six years old and I was telling her that she is a child but due to language barriers she continued to proceed and then charged me full price. I was astonished. I consented to my daughter having a massage as she was 15 years old but didn't feel that my 6 year old daughter needed the service. Be mindful of the appearance of the place as it is a facade. There are other hotels in the area. Avoid the false advertising.

I have nothing but wonderful things to say about grand Hotel Cocumella! My husband and I recently took a trip to the Amalfi Coast to get married in Sorrento before honeymooning in Positano. When planning our elopement, we quickly knew Hotel Cocumella was our dream venue as it had incredible views, an unbeatable location, and beautiful property. The manager, Michele, helped us arrange the details of our elopement ceremony. As planning a ceremony abroad can feel daunting, we had many questions and probably called the hotel too often. However, Michele always responded to our inquiries with patience, and he went out of his way during the hotel's busiest season to coordinate the details of our ceremony. He found us a florist, a violinist, and arranged a private dinner for us. Hotel Cocumella's serene and intimate environment provided the perfect space for our big day! Our stay at Hotel Cocumella succeeded our expectations. The gardens, suites, and every piece of the hotel are absolutely breathtaking. The staff is welcoming, intentional, and kind. We were sad our stay wasn't longer, but we'll definitely visit again soon. I would recommend this hotel to anyone visiting Sorrento!

Beautiful property with impeccable service! The concierge was amazing, helpful with everything and anything you could need. Breakfast every morning was beyond amazing. Our initial room had some issues with noise from a vent however the hotel was very accommodating and switched us rooms with no problem. The food, drinks and views from the lounge and restaurant by the water are unbeatable! Also very close to downtown Sorrento, with free shuttle or 10 min easy walk.

Unparalleled service, always with a smile and never a problem. Just spent 4 wonderful days with my friends at this gem of a hotel. It is a stunningly beautiful hotel, steeped in history, with a wonderfully Italian authentic feel, and lovely modern touches. Rooms were lovely, restaurants were excellent, and facilities were great. The choices of swimming either in the most beautifully situated pool surrounded by citrus fruit trees or in the bay surrounded by islands of Capri and the Vesuvius volcano. Giuseppe on concierge organised everything without a hitch, the reception staff are all smiles and effortless efficiency, gennaro on the bar was hilarious fun, all the waiters were charming. I’m very much looking forward to returning.

Avoid the Grand Hotel Cocumella at all costs. We booked the Seaview Suite with Terrace and a Junior Suite for my newlywed daughter and son in law. Upon arrival we were treated rudely by the front desk, and when we were shown to the Seaview Suite there was pink mold under the air conditioner over the front door and black mold in the 60's style jacuzzi tub in the master bath, which also had a dirty hard plastic enclosure which was supposed to be closed around your body when showering. When I went to put my clothes in the drawer it was dirty and filthy, along with the stained pillows in the room. The room had an odor best described as dead monks. The chaise lounge chair wheels were peeling as was the wood by the outdoor tub. When the manager came up to my room he agreed things were dirty and the bathroom needed updating, but they had been too busy. The Junior Suite has two miniature twin beds pushed together made up separately, which would maybe fit small children. We decided we did not want to stay, and the manager, Michele, said we would not be charged. He is a liar and we have been charged for the Junior Suite, and they refuse to refund the money. Avoid this hotel, the Grand Hotel Excelsior Vittoria nearby is truly 5 star, was beautiful with great service, and cost us less.

Quite possibly the best hotel experience we’ve ever had. It is perfectly located in Sorrento with beautiful cliff side views, lush gardens (where you can always find something new), private beach access and only a 20 minute walk into the busy part of town. You feel away from it all, but can get into everything if you want to. The staff was inviting and attentive, and made us feel truly welcomed and that they were happy we were there. There are three restaurants and a pool bar, all great options if you never want to leave the property (which is quite a possibility). There’s also a tennis court, basketball hoop, and gym if you want to keep fit. There’s a spa, but we didn’t get a chance to give it a try. We never for a minute felt anything but relaxed and pampered.

First time staying here and less than five hours into our visit all we can say it’s a WOW. Magical. Here with four teenage daughters. We’ve stayed at many high end resorts but there is something special and different. More of a boutique hotel. The rustic lush gardens, the beautiful pool, the amazing restaurant for lunch next to the pool, gelato at the pool for kids, the grounds, views, and tonight we ate at Scintilla. At first I was nervous it would be too fancy but it’s not at all and perfect. All six of us raving about everything we got. Two said was the best steaks they ever had (and we are from New York), two got the pasta with mussels and tomato (amazing), one lamb chops and one special pasta with zucchini and cheese. All so delicious we canceled one of our reservations another night in the town to eat here again. The service it spot on. The bartender Gennaro makes the best drinks I’ve ever had….ever. Our rooms are updated and very nice. We opted to not spend as much for back view but the rooms are lovely. They were even accommodating in putting us next to our girls. Already dreaming of coming back.

We stayed at the Cocumella at the end of a 2 week tour around Italy and were disappointed. Before going into the details, I should say that all the staff were lovely. However, this hotel is rundown and needs some TLC! The lobby reeks of stale cigarette smoke and the corridors by the rooms looked dirty and sweaty - not what you would expect in a 5* hotel! Then, the rooms are small and outdated. We were “upgraded” from a two level suite to a new suite, however compared to other rooms we had stayed in that holiday this felt more like a Premier Inn than a 5* hotel! The beds were comfy, however the rooms felt bare and tired - the floor is cheap laminated wood and the walls plain. Additionally, we had to pay for water in the room, despite paying almost £700 per night - surely water is just a common courtesy in a 5* hotel? The interior of the hotel downstairs is also tired. The breakfast room feels like a 1970s prom, and we felt it didn’t accentuate the best parts about the hotel (e.g. the gardens and views of the coastline!). Additionally, I had a manicure; again, this was extremely underwhelming as the spa / gym area again feels tired. They couldn’t get the aircon to work in the gym - it felt neglected. There really is so much potential here if there was some investment! The hotel also kindly runs a shuttle into the centre of Sorrento everyday, however the shuttle doesn’t run between 1pm -4pm so if you go out for lunch you have to walk back to the hotel for 25mins. This is not what I would expect of a 5* hotel. The gardens, pool, tennis court and restaurants are lovely and really highlight the potential this hotel has. The Asian fusion restaurant by the seafront in particular is lovely and the staff are great. Overall, we were left with a bitter taste in our mouths having paid for a 5* hotel but not having received a 5* experience. If there were to be some investment into the hotel this could be THE place to stay.

From the moment you pull into the hotel you are made to feel like a million dollars. The service is unmatched, the food is authentic and delicious and the location and views are out of this world. We will definitely be returning. 5* does not do it justice - a phenomenal experience.